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Terms & Conditions

If you find any inaccurate information on the site please let us know and we will correct it, where we agree, as soon as practicable. You should independently verify any information before relying upon it. Every care is taken to ensure that the information on this site is accurate and up to date. However, we cannot accept any liability for error or omission with regards to the content of the site. We hereby disclaim any responsibility for error, omission or inaccuracy in the material or for any misinterpretation, loss, disappointment, negligence or damage caused by reliance on any material contained within this website. We provide information on this site free of any access charge and on the basis of no liability for the information given. In no event shall we be liable to you for any direct or indirect or consequential loss, loss of profit, revenue or good will arising from your use of the site or information on the site.

Terms of use

This website is owned and copyrighted by The Adolescent and Children’s Trust (TACT). TACT is a registered charity (1018963 and SC 039052) and a company limited by guarantee (2779751 – England and Wales). Our registered office is at The Courtyard, 303 Hither Green Lane, London, SE13 6TJ.

For the purposes of these agreements the term “you” refers to users of the site, the terms “our”, “we” and “us” refer to TACT and the term “content” refers to material including, without limitation, text, video, graphics, audio and overall appearance of the site, published on www.tactcare.org.uk, whether copyright TACT or a third party. This also applies if you have entered the site via www.tactfostercare.org.uk, www.tactadoption.org.uk, www.tactcare.com or www.tactcare.co.uk.

Although great care has been taken in the compilation and preparation of this website to ensure accuracy, TACT cannot accept responsibility for any errors or omissions. Any links to external websites have been carefully selected but are provided without any endorsement of the content of those sites.

Copyright and trademarks

a) TACT owns the copyright of, and other intellectual property rights, in tactcare.org.uk and its contents. “Rights” means copyright, database rights, trademarks, design rights and other intellectual and proprietary rights of whatever nature, anywhere in the world. You acknowledge that (i) tactcare.org.uk is protected by these Rights; (ii) these Rights are valid and protected in all media and technologies existing now or later developed; and (iii) except as explicitly provided otherwise, these Terms and Conditions and applicable copyright, trademark and other laws govern your use of such Rights.

b) You may view, print, download or store extracts from our website for your personal, non-commercial reference without alteration, addition or deletion. You may not otherwise copy, replicate, retransmit, distribute, publish, commercially exploit or otherwise transfer any  material or content from our site without prior consent.

If you are not sure whether or not any material can be printed or copied without first obtaining our permission please contact us first at [email protected]

Disclaimer

TACT will make every effort to ensure that all information given is true, accurate and complete. However, TACT is not responsible for any errors or omissions or for the results obtained from the use of such information.

Your participation in tactcare.org.uk is solely at your own risk. No advice or information, whether oral or written, obtained by you from TACT or through our website shall create any warranty not expressly made in these terms of service or imposed by law.

Our website is made available for public use solely on the basis that TACT excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of our website or reliance upon its contents. The information contained on our website was correct at the time of writing.

Limitations of liability

Except as required by law, TACT shall not be liable for any indirect, incidental, special or consequential losses or damages or loss of profits, data, goodwill, revenue in each case regardless of whether such losses or damages arise in the normal course of events or whether TACT has been advised of the possibility of such damages.

TACT will not be liable for any such losses or damages whether arising in contract, tort (including negligence) or otherwise arising out of or in connection with this website including without limitation the use or the inability to use tactcare.org.uk, or messages received, or transactions entered into through tactcare.org.uk, or resulting from unauthorised access to or alteration of your transmissions or data.

There may also be times when our services become inaccessible as a result of technical difficulties experienced by TACT or on the Internet; we will, however, use reasonable skill and care to overcome these difficulties where they are within our control.

Control of links to other sites

Our website may contain links to other websites. Such links are provided for your convenience only. TACT does not control such websites and is not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. We cannot guarantee that these links will work all the time and TACT has no control over the availability of the linked pages.

Requests for links from other sites

If you only wish to link to a maximum of three pages on this site then you do not need to request permission. For descriptive text to accompany the link we suggest the following:

“TACT is the UK’s largest charity provider of fostering and adoption services. Our core work involves providing high quality and well supported fostering or adoptive families for children and young people in the care of local authorities. Working in partnership with local authorities from our offices across England, Wales and Scotland, we are dedicated to providing creative, effective and outcome-focused services. We also campaign on behalf of children and young people in care, carers and adoptive families.”

Privacy statement

TACT’s privacy policy forms part of these terms of use.

Other terms

If there is any conflict between these Terms and any rules or specific terms of use appearing elsewhere on this site relating to specific material, then those specific terms or rules shall prevail.

Indemnification

You agree to indemnify and hold each of TACT, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim, including reasonable attorneys’ fees, made by any third party due to or occurring out of your use of our website the violation of these Terms of Use by you, or the infringement by you, or any other subscriber of your account, or of any intellectual property or other right of any other person or entity.

Law

These Terms of Use shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the exclusive jurisdiction of the English courts.

Complaints policy

We recognise that sometimes raising a concern may not be enough and that you may wish to take the matter through our complaints procedure. The procedure has three stages:

Stage One – The informal stage

You should:

  • Contact the person who is providing the service so they can try to put things right for you. This may involve speaking to the local Area Manager or relevant Executive Director.
  • Email your complaint to [email protected]. Your complaint will be reviewed by the most appropriate member of staff.

We will:

  • Aim to respond the same day to a telephone call regarding a complaint
  • Acknowledge a written complaint within five working days
  • Write a response to a complaint raised under stage one within ten working days of the complaint being received. If this timescale is not achievable, this will be explained in writing, setting out a clear date for response.

Stage Two – The formal stage

You will need to put your complaint in writing; you can email it to [email protected].

You should put your complaint in writing if you haven’t already done so. This should be directed to TACT’s Customer Care Officer who will contact you to discuss and agree which of the two possible methods most suitable to handle your complaint.

  • Mediation – this is where a person not involved in the complaint assists both parties to discuss the circumstances that lead to the problem and to try to reach an agreed resolution. This may be an independent manager within TACT or an independent person employed outside the organisation
  • Investigation – this is where a person not involved in the complaint carries out an investigation and makes recommendations on any findings. This may be carried out by an independent manager within TACT  or an independent person employed outside the organisation. This process will be overseen by an independent Executive Director for TACT.

This process should be concluded within 28 working days of the receipt of the written complaint. Where more time is required to complete the investigation, the reason for the delay should be discussed with relevant parties.

The relevant Executive Director will write to you within 28 working days of receiving the report setting out TACT’s response and, where appropriate, proposed actions to the complaint.

Stage Three – The review panel

If you are dissatisfied with the response you received following Stage Two of the complaint’s process, please write to the Customer Care Officer within 28 working days, stating in your letter what you are unhappy with and what you think we need to do to put it right for you.

The review panel is then required to meet within 28 working days of the request being made. Where a delay is unavoidable, you will be informed of the reasons in writing and advised of the new panel hearing date.

The review panel will be comprised of the TACT Chief Executive or Senior Manager who does not have line management responsibility for the area of complaint, one Trustee and an independent person who will Chair the panel.

The panel’s role is to review the issues, not to re-investigate the complaint or consider any new issues that may be raised.

The panel is required to decide upon and record its recommendation within 24 hours of the end of the meeting. The Chair of the panel must notify in writing to you, the agency and anyone else considered to have an interest, of its recommendations and its reasons for them.